Privacy Policy

Introduction

This privacy policy will explain how Lesterius uses the personal data we collect from you when you use our website.

a. our responsibility

As we collect personal data from you and determine the purposes for which and the means by which your personal data is processed, we act as a datacontroller. This is a responsibility we do not take lightly and  therefor appointed a completely independent Data Protection Officer ( DPO) who can be reached at dpo@lesterius.com.

b. your responsibility

First, read this privacy policy! If you’re a Lesterius client, you should read the contracts we agreed upon. These contracts can stipulate other specific details.

You supply us with your personal information at your own risk. Although current encryption methods and techniques are very secure, we can’t guarantee that every single transfer of data will be 100% secure, nor what hacking techniques will pop-up in the future.

If you’re allowed access to our systems, you are responsible for your login and password. Don’t use an easy one and do not share it! If you think your privacy is breached, let us know. You can inform our DPO directly on dpo@lesterius.com.

How and when do we collect your data?

We use different methods to collect data from and about you including through:

Direct interaction - You directly provide Lesterius with most of the data we collect. We collect data and process data when you:

• Register online or place an order for any of our products or services.

• Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.

• Interact with emails we provide you.

Automated technologies or interactions - We collect personal data when you interact with our websites and digital services including social media platforms, we will automatically collect technical data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies. We may also receive technical data about you if you visit other websites employing our cookies. Please see our Cookie Policy for further details.

Third parties or publicly available sources - We can receive personal data about you from various third parties and public sources as set below:

• Advertising networks.

• Identity and contact data from publicly available sources and data brokers

• Technical data from parties such as analytics providers and search information providers

Information which is freely available through public internet searches

What data do we collect?

Lesterius might collect the following data:

• Personal identification information Name, email address, phone number, etc.)

• Additional identification information IP-address, login, browser type and version, location, OS, information about your visit to our websites, …

• Information about the use of our website URL-clickstream, viewed products, how long you stayed on a page, …

• Information about the use of our services trial user, sample app, support tickets, …

• Information about our marketing and communication services your preferences in receiving marketing from us and our third parties, your communication preferences, …

• Information relating to e-mail communications date stamp that the e-mail is opened, links accessed from the e-mail, unsubscribe preferences, …

We don’t process any sensitive personal data such as racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data and biometric data our – to our best knowledge - personal data from children under the age of 16.

How will we use your data?

Lesterius might collect your data so that we can:

• Process your order and manage your account when relevant.

• Email you with special offers on Lesterius products and services we think you might be interested in.

• Suggest specific content to you on our websites.

• Pre-fill-in forms for you with your data.

• Follow up and help you when you engage for a free trial.

• Answer the support tickets and questions you ask us.

• Comply with legal obligations.

• To compile anonymous statistics

• For the purpose of recruitment

When Lesterius processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.

How and how long do we store your data?

Lesterius securely stores your data at our servers in a datacenter in Europe.

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

In some circumstances we will anonymise your personal data (so that you are not identifiable and the data can no longer be associated with you) for research or statistical purposes. In this case we may use this information indefinitely without further notice to you.

Data Retention

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Disclosure of your personal data

We may share your personal data with the parties set out below for the purposes set out in Section ‘How we will use your data’:

• External third parties such as our Solution Partners, Creative Partners, Integration Partners, service providers acting on our behalf, professional advisers and other authorities/ regulatory bodies

• Third parties, to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We only permit our third party service providers to process your personal data for specified purposes and in accordance with our instructions.

Marketing

Lesterius would like to send you information about products and services of ours that we think you might like, as well as those of our Lesterius technology partners.

If you have agreed to receive marketing information, you may always opt out at a later date. You have the right at any time to stop Lesterius from contacting you for marketing purposes.

What are your data protection rights?

Lesterius would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

• The right to access – You have the right to request Lesterius for copies of your personal data. We may charge you a small fee for this service.

• The right to rectification – You have the right to request that Lesterius correct any information you believe is inaccurate. You also have the right to request Lesterius to complete the information you believe is incomplete.

• The right to erasure – You have the right to request that Lesterius erase your personal data, under certain conditions.

• The right to restrict processing – You have the right to request that Lesterius restrict the processing of your personal data, under certain conditions.

• The right to object to processing – You have the right to object to Lesterius’s processing of your personal data, under certain conditions.

• The right to data portability – You have the right to request that Lesterius transfer the data that we have collected to another organization, or directly to you, under certain conditions.

We apply the highest security standards when it comes to hosting and protecting information. Your personal information will not be sold, rented, distributed, or made available in any commercial way to third parties, except as described in this policy or with your prior consent.

Our sites are hosted on servers that are located in third countries and comply with the legal obligations according to the standard contractual clauses of the European Parliament and Council. You can find additional information on Squarespace hosting here.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: dpo@lesterius.com.

Privacy policies of other websites

The Lesterius website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

Lesterius keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on Oktober 31st, 2024.

We recommend that you check this privacy policy regularly to see if any updates or changes have been made.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

How to contact us

If you have any questions about Lesterius privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: dpo@lesterius.com

Or write to us at:

Lesterius Group - Spoon Invest  BV
Kortrijksesteenweg 1144N
B-9051 Ghent (Sint-Denijs-Westrem)
Belgium.

Our company registration number is BE 0463.534.393

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that Lesterius has not addressed your concern in a satisfactory manner, you may contact the Belgian Supervisory Authority ( GBA or gegevensbeschermingsautoriteit ).

Email: contact@apd-gba.be
Address : Drukpersstraat 35 - 1000 Brussel - Belgium